General Job Summary:

The Manager, Total Rewards plays a critical role in supporting Tryon's ability to deliver exceptional patient care by managing compensation and benefits programs that attract, reward, and retain talented healthcare professionals and support staff. This position leads annual compensation cycles, benefits administration, wellness initiatives, and regulatory compliance while partnering with HR leadership to balance market competitiveness, cost-effectiveness, and employee well-being. The Manager, Total Rewards provides strategic input on pay structures, market positioning, and program design while overseeing day-to-day benefits operations, vendor management, total rewards analytics, and team leadership.

 

Primary Job Responsibilities:

Compensation & Market Strategy

· Design and manage pay structures for Advanced Care Practitioners, clinical support, and administrative staff to ensure internal equity and market competitiveness.

· Lead annual compensation cycles, including merit increases, promotions, and market adjustments for all non-physician staff.

· Act as the primary advisor to hiring managers on competitive offer development and job leveling for specialized clinical roles.

· Drive market benchmarking to maintain a competitive edge against regional health systems.

Benefits & Wellness

· Direct day-to-day administration of health, welfare, and 401(k) programs across all clinic locations.

· Execute the Open Enrollment process, focusing on clear communication and seamless system readiness.

· Develop innovative wellness initiatives that address the unique pressures of the healthcare environment.

· Manage vendor performance and annual renewals, ensuring cost-effectiveness and high service standards.

Governance & Operational Excellence

· Ensure rigorous compliance with all healthcare and labor regulations, including HIPAA, ERISA, ACA, and COBRA.

· Partner with the data analytics team to develop dashboards and reporting that provide leadership with insights into program costs, ROI, and enrollment trends.

· Identify and implement process improvements to enhance efficiency, accuracy, and the employee experience.

· Optimize compensation and benefits-related HRIS (UKG) workflows to improve data accuracy.

· Manage and develop the Benefits and Compensation Analysts, overseeing workload prioritization and quality review.

Experience

· Minimum of five (5) years of progressive experience in total rewards, compensation, and benefits administration, preferably in healthcare or a complex, multi-location organization.

· Demonstrated experience in the design, implementation, and administration of market-competitive compensation programs, including base pay and incentive plans.

· Experience managing comprehensive health and welfare benefits programs, retirement plans, and leave-of-absence administration.

· Demonstrated ability to manage large-scale, deadline-driven projects, such as Open Enrollment, merit cycles, and vendor transitions.

· Proficiency in using HRIS platforms and compensation benchmarking tools to analyze market data and maintain internal equity.

· Experience using total rewards metrics and financial data to evaluate program effectiveness and guide organizational decisions.

· Ability to handle confidential and sensitive information with appropriate discretion.

· Working knowledge of applicable federal and state regulations, including FLSA, ERISA, HIPAA, COBRA, and ACA.

· Proficiency with Microsoft Office applications, with advanced expertise in Excel.

Education

· Bachelor’s degree in human resources, finance, business administration, or a related field preferred.

· An equivalent combination of education and relevant experience may be considered.

· Certified Compensation Professional (CCP) or Certified Employee Benefit Specialist (CEBS) designation preferred but not required.

Physical Requirements

· Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.

· Must be able to lift and support weight of 35 pounds.

· Ability to concentrate on details.

· Use of computers for long periods of time.