ACP Emergency Department/Inpatient Navigator

Charlotte, NC

Full Time

ACP/Physician

Experienced

ACP Emergency Department/Inpatient Navigator

General Job Summary:

The ACP Emergency Department / Inpatient Navigator will be responsible for helping patients navigate the complex healthcare environment, ensuring they receive timely, appropriate, and comprehensive care. They act as a patient advocate, connecting patients with resources, providing education, and coordinating care with hospital staff to improve patient outcomes and satisfaction.

Primary Job Responsibilities:

Identify and round on TMP patients at Presbyterian Main and Matthews Emergency and inpatient facilities.
Collaborate with ED physicians to evaluate potential for hospital admission and discuss appropriate alternatives (e.g., observation, home-based follow-up, referral back to PCP).
Engage with patients in person and virtually to explain care plan next steps and serve as a liaison between hospital-based teams and TMP primary care physicians. This includes coordinating with Tryon’s internal teams (care management and scheduling) to support seamless transitions.
Document non-clinical encounters and care coordination actions within the EMR and provide updates to TMP PCPs regarding patient status and ED/inpatient events.
Serve as TMP’s primary point of contact with Novant ED/inpatient care teams. This includes attendance at ED daily huddles both in-person and/or virtually.
Other duties as assigned.

Requirements:

Education and Certifications:

Completion of an accredited physician assistant or nurse practitioner program with appropriate certification exams.
Has and maintains current Physician Assistant license with the North Carolina Medical Board or Nurse Practitioner license with the North Carolina Board of Nursing.
Must have or be eligible for a DEA license.
Eligible for prescriptive authority application through the Board of Nursing or Medical Board in NC required.
BLS for healthcare provider from AHA or American Red Cross required with expiration date greater than 90 days from date of beginning practice.
Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
Completion of TB test will be required.

Experience:

1+ year of experience is preferred.
Experience in Emergency Department or hospital setting.
Experience with Athena and Epic EMRs a plus.
Excellent communication skills.

Physical Requirements:

Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
Must be able to lift and support weight of 35 pounds
Ability to concentrate on details.
Use of computer for long periods of time.

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ACP Emergency Department/Inpatient Navigator

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