Registered Nurse - Live Answer

Charlotte, NC
Full Time
Clinical Personnel
Experienced

Registered Nurse - Live Answer

Job Summary: Manages and documents phone calls pertaining to medical inquiries and medication refills.

(This is a full-time position that will support our Live Answer team at Southpark Monday - Friday 8 am to 5 pm.  This position also requires one weekend shift per month 8 am to 2 pm Saturday or Sunday).

Primary Job Responsibilities/Tasks may include, but not limited to:

  • Working with physicians, MAs, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
  •  Working with physicians, nurses, medical assistants and patients to assess the urgency of patient problems.
  •  Recording and maintaining complete and accurate records of patient and physician communications regarding medical care.
  • Possess ability to handle high volume phone call and retrieve messages. 
  • Submit electronically/fax new prescriptions and refilling prescriptions according to physician orders.
  •  Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
  • Other duties as assigned.

Education, Experience and Certifications:

  • Graduate of an accredited school of professional nursing. Bachelor's degree is preferred.
  • Must be licensed as a Registered Nurse with the State of North Carolina.
  • CPR Certification through the American Heart Association or American Red Cross required.
  • 3 or more years of experience in a medical setting with some supervisory experience is preferred.
  • Must have a working knowledge of an electronic health record system; Athena preferred.
  • Excellent customer service, computer, communication skills required.

Physical Requirements:

  • Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
  • Must be able to lift and support weight of 35 pounds.
  • Ability to concentrate on details.
  • Use of computer for long periods of time.
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