Tryon Medical Partners

ACP Emergency Department/Inpatient Navigator

ACP/Physician - Charlotte, NC - Full Time

ACP Emergency Department/Inpatient Navigator 
 
General Job Summary:   
The ACP Emergency Department / Inpatient Navigator will be responsible for helping patients navigate the complex healthcare environment, ensuring they receive timely, appropriate, and comprehensive care. They act as a patient advocate, connecting patients with resources, providing education, and coordinating care with hospital staff to improve patient outcomes and satisfaction.
 
Primary Job Responsibilities:
  • Identify and round on TMP patients at Presbyterian Main and Matthews Emergency and inpatient facilities.
  • Collaborate with ED physicians to evaluate potential for hospital admission and discuss appropriate alternatives (e.g., observation, home-based follow-up, referral back to PCP).
  • Engage with patients in person and virtually to explain care plan next steps and serve as a liaison between hospital-based teams and TMP primary care physicians. This includes coordinating with Tryon’s internal teams (care management and scheduling) to support seamless transitions.
  • Document non-clinical encounters and care coordination actions within the EMR and provide updates to TMP PCPs regarding patient status and ED/inpatient events.
  • Serve as TMP’s primary point of contact with Novant ED/inpatient care teams. This includes attendance at ED daily huddles both in-person and/or virtually.
  • Other duties as assigned.

Requirements:

Education and Certifications:
  • Completion of an accredited physician assistant or nurse practitioner program with appropriate certification exams.
  • Has and maintains current Physician Assistant license with the North Carolina Medical Board or Nurse Practitioner license with the North Carolina Board of Nursing.
  • Must have or be eligible for a DEA license.
  • Eligible for prescriptive authority application through the Board of Nursing or Medical Board in NC required.
  • BLS for healthcare provider from AHA or American Red Cross required with expiration date greater than 90 days from date of beginning practice.
  • Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required.  Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
  • Completion of TB test will be required.
Experience:​​​​​​​
  • 1+ year of experience is preferred.
  • Experience in Emergency Department or hospital setting.
  • Experience with Athena and Epic EMRs a plus.
  • Excellent communication skills.

 
Physical Requirements:
  • Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
  • Must be able to lift and support weight of 35 pounds
  • Ability to concentrate on details.
  • Use of computer for long periods of time.
Apply: ACP Emergency Department/Inpatient Navigator
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